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TERMS
& CONDITIONS
DASHWOOD DIRECT
FREEPOST LON 10821
TN30 6BR
TEL: .01580
766 994.
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Terms
and Conditions
We advise you to print
and keep safe a copy of these Terms and Conditions.
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GUIDANCE
NOTES - PLEASE READ |
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Your
valued custom is important to us and we want to satisfy your purchasing
requirements. These Terms and Conditions of Sale ("the Terms")
are important to you and to Dashwood Direct and should be read before
you place an order with us. |
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These
Terms have been designed to protect your rights as a valued customer,
to protect our rights as a business and to create an understanding
between us. |
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The
Terms apply to all transactions carried out on the Dashwood Direct
website and through our mail order system. Should this not be the
case we will indicate either "this applies to website sales
only" or " this applies to mail-order sales only". |
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Please
note carefully Section 3 which refers to our Returns Procedure,
and Section 4 which details our obligations under the Distance Selling
Regulations. |
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If
you have any questions relating to the Terms please call our Customer
Support Dept on 01580 766 994. Calls are charged at national
rate. Please quote your order reference number. |
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For
purposes of the Terms "we", "us", "our"
refer to Dashwood Direct and "you" and "your"
refer to you the Customer unless the context clearly indicates otherwise. |
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PURCHASING
FROM US |
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To
purchase from us you must be 18 years or older. |
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We
are not obliged to supply the goods or services to you until we
have confirmed acceptance of your order. It is on our acceptance
that a contract comes into effect between us. |
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Ownership
for the goods transfers when we have been paid in full and delivery
has taken place. |
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All
products are supplied subject to availability. In the event that
we are unable to supply any product, we will inform you of this
as soon as possible. |
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Occasionally
a manufacturer may change the specifications of a product. Should
this happen to a product you have ordered from us we will endeavour
to offer you a substitute product of no less specification and equivalent
price. If you are unhappy with the replacement you can return it
by contacting our Customer Care Dept. |
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All
sizes and dimensions are approximate but we make every effort to
make sure they are as accurate as possible. |
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RETURNS PROCEDURE |
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We hope that you will be completely satisfied with
your product. However, it may be necessary to return your product
to us in some limited circumstances. Please ensure that you follow
these instructions for returning a product to avoid a delay in processing
your return. Other than as required by law we have no general policy
of accepting returns. |
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You the Customer are solely responsible for inspecting
the product upon delivery. You must contact Dashwood Direct
should you wish to inform us of damaged, defective or missing
goods and/or delivery discrepancies within 48 hours of inspection. |
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When sending a return to us, you are responsible for
the safe carriage of the product back to us (except where the product
is faulty when we will arrange for collection of the product). We
will cover the cost of the return postage if you send the return
to the following address:
DASHWOOD DIRECT,
FREEPOST LON 10821,
TENTERDEN,
TN30 6BR |
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We recommend that when returning products you
place them in appropriate packaging to ensure they are not damaged. |
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Refunds will be processed within thirty [30] days
from the date you tell us of a product return |
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We reommend that yo insure the goods based on
their value.You should retain any receipt confirming the return.
If returned products are lost we will not be liable for them. |
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To cancel an order prior to its despatch please Telephone us
on 01580 766 994
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DISTANCE SELLING REGULATIONS |
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Under the Distance Selling Regulations you have the right to cancel
your order for any item purchased on our website or through our
telesales team and claim a full refund. To cancel your order you
must notify us as required in Clause 4.2 within seven [7] working
days following the day of delivery. You must return the product
to us as required by these Terms but if you do not or if you return
the product at our expense we may charge you the reasonable costs
of returning a product except in the case of cancellation of substitute
products. |
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Should you wish to exercise your rights under the Distance Selling
Regulations your order may only be cancelled in writing, by fax
( 01580 766 836 )or by e-mail returns@relora.co.uk
Telephone cancellations cannot be accepted. You can contact
our Customer Care Dept on 01580 766 994
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The goods must be returned in an unused and re-saleable condition.
You are responsible for the cost of safe carriage back to us. You
are strongly advised to arrange for adequate insurance to cover
the product during its return journey and obtain a certificate of
posting. |
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The product should be returned within seven [7] working days from
the date we receive your cancellation. If you are unable to return
the product to us within seven [7] working days you must contact
us. |
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DAMAGED, DEFECTIVE OR FAULTY GOODS |
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Any product supplied to you must be used for its intended purpose
and not be subject to abuse or unreasonable usage. |
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medishop.co.uk or our authorised agent will replace any product
that has failed in normal usage as long as the product has been
used as intended and does not, on examination, display any signs
of misuse. |
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Should you need to return a product due to an error on our part
we will exchange or refund the product for you. We will also refund
any reasonable associated carriage costs. |
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UNWANTED OR INCOMPATIBLE GOODS |
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We are not obliged to accept the return of a product unless covered
by the Distance Selling Regulations as outlined in Section 4 and
you have notified us of cancellation in writing within seven [7]
days of delivery, except where the product is faulty or misdescribed. |
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We are entitled, subject to our discretion, to accept products
that are unopened and unused subject to the deduction of a handling
and administration fee of 10%. To find out whether this will be
possible, please contact our Customer Care Team by e-mail at Returnsor
call us on 01580 766 994 |
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Should we authorise the return of an unwanted or incompatible
product, you are responsible for the cost of safe carriage back
to us. Furthermore you are advised to organise appropriate insurance
to cover the return journey. |
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PRICES AND PAYMENT |
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Where limited offers are advertised, these products are subject
to availability and are allocated on a strict first come first served
basis. When all the stock of these products has been allocated,
no substitute product will be offered. |
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We have selected our products on the basis that they will be used
for domestic use only. If you are planning to use them for business
purposes please make sure that you have appropriate insurance Dashwood
Direct accepts no liability whatsoever where products are misused
or not used in accordance with instructions. |
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The price you pay is the price displayed on this website at the
time we receive your order apart from the following exception. While
we try and ensure that all prices on our website are accurate, errors
may occur. If we discover an error in the price of goods you have
ordered we will inform you as soon as possible and give you the
option of reconfirming your order at the correct price or canceling
it. If we are unable to contact you we will treat the order as cancelled.
If you cancel and you have already paid for the goods, you will
receive a full refund. |
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Payment can be made by any method specified in our Payment Options
section. We will take all reasonable precautions to keep the details
of your order and payment secure, but, unless we are negligent,
we cannot be held liable for any losses caused as a result of unauthorised
access to information provided by you. |
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DELIVERY |
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Postal and Packing Charges.
Postage and packing is free to mainland UK and EU& Non
E.U countries |
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Delivery should be achieved within thirty [28] days.
We make every effort to deliver goods within the estimated timescales,
however delays in the supply chain (which are beyond our control)
may occasionally cause a longer delay.
We will endeavour to keep you informed of any delay to your expected
delivery date. |
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BUSINESS CUSTOMERS |
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If you are a business or if the goods are used wholly or in part
for business purposes we will not be liable to you for any business
loss including loss of profits (whether direct or indirect), business
data, revenue, goodwill, or incidental, or consequential loss that
you may suffer as a result of the purchase of goods from us. Any
other liability will be limited to the price paid for the goods.
We do not exclude our liability for fraud or for death or personal
injury. For our performance time is not of the essence. Returns
are subject to a 10% handling fee. |
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If you have a credit account with us payment is due not more than
thirty [30] days after the date of our invoice and we may charge
interest for late payment calculated daily at 4% above Barclays
Bank base rate both before and after judgment. |
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Please be aware that the Distance Selling Regulations do not apply
to Business Customers. |
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GENERAL |
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We will not be liable to you for any claims which arise out of
the supply of our products to you unless we are negligent but we
will not be liable in any event for any consequential loss, except
where this is required by law. |
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We will take all reasonable precautions to keep the details of
your order and payment secure, but, unless we are negligent, we
are not liable for losses as a result of unauthorised access to
information provided by you. For more information on our Data Protection
Policy please e-mail us at DASHWOOD
DIRECT or call us on 01580
766 994 |
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We hereby exclude the application of the Contracts (Rights of
Third Parties) Act 1999 to each and every contract made under these
Terms. |
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These Terms cannot be altered or suspended, permanently or temporarily,
without the written permission of a Director of DASHWOOD DIRECT |
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These conditions are subject to English law and the jurisdiction
of the English courts. |
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WHO WE ARE |
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DASHWOOD DIRECT |
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You can contact us by:
e-mail: sales@ or
by:
Telephone: 01580 766 994 |
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